Get your questions answered here
Below are the questions we are most frequently asked on a daily basis, with the aim of supporting you and answering any pre-purchase, general, or other questions you may have.
For other questions, you can contact us through our form.
Does my purchase include updates?
Yes. Every product purchase includes lifetime updates, so you won't have to pay extra under any circumstances.
Is there a daily download limit?
No, not at all. After your purchase, you can download it as many times as you need, without any problem.
On how many websites can I use the products?
You can use your purchases on as many domains (websites) as you want, without any problems.
Does it include technical support?
Yes. We offer technical support Monday through Friday, during business hours UTC -3. This support includes assistance with issues related to download problems, installation problems, or errors with the purchased product.
Furthermore, support does not include configurations, customizations, tutorials, or services associated with the author.
Does my purchase have a warranty?
Yes, of course. If you have any problem that we can't solve, or if there's an external issue that doesn't have a general solution related to our service, you'll receive support and, if necessary, a full refund.
How do I access support?
After your purchase, from your user account, you can access the support section, where you can open a ticket and our team will assist you with whatever you need.
Contact Form
If we haven't answered your questions through our section Frequently Asked Questions, Write to us and we will respond as soon as possible.
ImportantThis form is not for reporting updates or support.
- Notify updates: through each product page.
- Support: through your customer account, in the support section.
Working Hours
We are open Monday through Friday, during the following hours:
- 09 to 18 hrs. UTC -4.